FAQ
Do you charge a fee for consultations/estimates?
No, our consultation is free.
Do you have professional lability insurance?
Yes, and we are happy to provide you with a copy.
Do you have workman's comp insurance?
Yes. It is required by law in North Carolina.
Some tree services get around this requirement by using (1099) contract climbers. When a contractor does not have adequate bodily injury liability or workers’ compensation coverage, it is often the client who ends up paying the price. If an uninsured contractor is injured on your property, you could be financially responsible for the damages, including medical bills and lost wages. Click here for more info.
How long is your backlog?
We usually have a two to four week backlog for tree work. We will work with you if the job is urgent. Due to our superior quality and everything you read above, our clients say we are worth the wait. Each job is placed in the queue only after it has been accepted.
What fees do you charge and do you take credit cards?
We do not require a deposit. You will be invoiced only after the job is completed. Payment is due upon completion of the job.
We do take credit cards and there is a service processing fee of 3%.
We charge a $30 fee for a returned check.
Invoices over 30 days past due will be charged a $50 late fee for each month past due.
I want to upgrade my landscaping. How do I get started?
If you know what you want then we can help!
If you are unsure or want to do extensive landscaping (think entire yard) then it is best to start with a professional landscape design. The design will allow you to see the result and make changes before you get started. In addition, it will help you get “apples to apples” comparisons when getting estimates. We do not offer complete landscape design, but we work with a number of local designers including Next To Nature.